Privacy policy. In plain English.

Who we are

This website is run by Loop Craft, a software and AI automation company based in Porter, TX, in the United States. When this policy says "we" or "us", it means Loop Craft.

What we collect

• What you send us through the contact form: your name, work email, what you need, your industry, your timeline and your message.
• What you send us directly by email or phone.
• Basic technical data our hosting provider records for every website visit, such as IP address, browser type and the pages requested. We use it only to keep the site running and secure.
• If analytics are switched on: anonymous usage data from Google Analytics, such as which pages are visited and which buttons are clicked. See "Cookies and analytics" below.

How we use it

We do not sell your personal information, and we do not use it for advertising.

• To reply to your enquiry and talk to you about the project you described.
• To keep records of the conversations we have with potential and current clients.
• To understand which pages are useful and improve the website.
• To keep the website secure and prevent spam and abuse.

Who we share it with

We only share information with the services we use to run this website and our business, and only as much as they need:

• Google (Google Workspace and Google Sheets), where contact form messages are stored.
• Our website hosting provider, which serves the site and records basic visit logs.
• Google Analytics, only if analytics are switched on.
• Authorities, if the law requires it.

Cookies and analytics

This website does not use advertising cookies. If analytics are switched on, Google Analytics sets cookies to count visits and see how the site is used. You can block these cookies in your browser settings or with Google's opt-out browser add-on, and the website will still work normally.

How long we keep it

We keep enquiries for as long as we are talking with you and for up to two years afterwards, unless you ask us to delete them sooner or we need to keep them longer for legal or accounting reasons.

How we protect it

Access to enquiries is limited to the people who need it to reply to you, accounts are protected with strong passwords and two-factor authentication, and the website is served over an encrypted connection (HTTPS).

Your choices and rights

You can ask us to show you, correct or delete the personal information we hold about you, or to stop contacting you, at any time. Depending on where you live, including Texas, California and the European Union, you may have additional rights under local law. We'll respond within 30 days and won't treat you differently for asking.

Children

This website is meant for businesses. It is not directed at children under 13, and we do not knowingly collect their information.

Changes to this policy

If we change how we handle personal information, we'll update this page and the date at the top.

Contact

Questions or requests about your information: Loop Craft, 4060 Erlington Bend Trce, Porter, TX 77365, US. Email sales@theloopcraft.co or call +1 (832) 614-0612.